THREAD & STONE ships all orders via the United States Postal Service. Shipping & handling charges are based on the items purchased.
*For all US orders, please allow 7 - 14 business days for THREAD & STONE to ship your items. You will receive an email confirmation once your order shipped.
*For international orders, customers are responsible for all import duties and custom fees within their own country. Please allow 7 - 14 business days for THREAD & STONE to ship your items. THREAD & STONE is not able to identify how long any order will take to arrive once it reaches customs in your specific country.
*If you are in need of your items sooner, please contact THREAD & STONE for a quote on expedited shipping.
THREAD & STONE will gladly accept merchandise exchanges within 7 days of you receiving your items (excluding T & S Exclusives and Sale). We are glad to offer you a credit or the option to exchange the item for an item of equal value, excluding all shipping costs. The items must be returned in the same condition you received it in, without wear or damage, along with the packaging slip & in its original packaging.
All customers are responsible for all shipping and handling cost of their purchases & exchanges; these charges are non-refundable. Please contact customer service for more information on exchanges and repairs.
Exchanges may be sent to:
THREAD & STONE
2652 Orange Ave B
Costa Mesa, CA 92627
Please note: When shipping your item back to us, we strongly recommend that you use a delivery confirmation and track your package. THREAD & STONE is not responsible for lost exchanges.
All THREAD & STONE handmade items may vary in the slightest color, shape & size due to the use of natural materials such as gemstones & feathers. THREAD & STONE attempts to feature all of our products as accurately as we can; colors, fits & styles are displayed as precise as possible.
In the event that THREAD & STONE sells out of any particular item you have ordered, we will notify you via email of when the item will be back in stock & is expected to ship out.